v9game Privacy Policy
How We Handle Your Personal Data

01 Introduction

This Privacy Policy describes how v9game ("we," "us," "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," "Player") who access or use the v9game online casino and sports betting platform available at v9game.pro (the "Platform").

v9game is operated under an international gaming licence and is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. Whether you are browsing the Platform from Karachi, Lahore, Islamabad, Faisalabad, or any other city in Pakistan, the same privacy standards apply to your data.

By registering an account on v9game, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should discontinue use of the Platform immediately.

02 Data We Collect

v9game collects personal data through several means: information you provide directly, information generated automatically by your use of the Platform, and information received from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

2.1 Account Registration Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (required to verify that you are 21 years of age or older).
• Residential address, including city and country (e.g., Karachi, Lahore, Rawalpindi).
• Email address used as your primary account contact.
• Mobile phone number, used for OTP verification and account security.
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification: CNIC, passport, or driving licence.
• Proof of residential address: recent utility bill or bank statement.
• Proof of payment method ownership, such as a screenshot of your JazzCash or EasyPaisa account showing your name and number.
• Selfie or facial verification image where required by our KYC process.

2.3 Financial & Transaction Data

• Deposit amounts, dates, and payment methods used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20).
• Withdrawal requests, amounts, and processing status.
• Account balance history and wagering activity records.
• Transaction reference numbers provided by payment processors.

2.4 Technical & Usage Data

• IP address and approximate geolocation derived from it.
• Browser type, version, and operating system.
• Device type, screen resolution, and device identifiers.
• Pages visited on the Platform, time spent, click patterns, and navigation paths.
• Game session data including games played, stakes, outcomes, and session durations.
• Login timestamps and session activity logs.

2.5 Communications Data

• Records of live chat conversations with our customer support team.
• Email correspondence sent to or received from v9game support.
• Responses to surveys, feedback forms, or promotional communications where you have opted in.

Data Category	Source	Required?
Registration details	Provided by you	Mandatory
KYC documents	Provided by you	Mandatory (pre-withdrawal)
Transaction records	Generated by Platform & payment processors	Mandatory
Technical / device data	Collected automatically	Automatic
Support communications	Provided by you	As initiated by you
Marketing preferences	Provided by you	Optional (opt-in)

03 How We Use Your Data

v9game processes your personal data for the following purposes. Each purpose is tied to a specific legal basis, which is detailed in Section 4 of this Privacy Policy.

• Account Creation & Management: To register your v9game account, authenticate your identity on login, maintain your account settings, and provide you with full access to the Platform's features.
• Age & Identity Verification: To confirm that you are 21 years of age or older — a strict requirement for all players on the v9game platform — and to verify that the details you have provided are accurate and genuine.
• Payment Processing: To process your PKR deposits and withdrawals through your chosen payment method, whether JazzCash, EasyPaisa, bank transfer (HBL, UBL, Meezan), SadaPay, or USDT TRC20, and to maintain an accurate record of all financial transactions on your account.
• Regulatory Compliance: To fulfil v9game's obligations under its international gaming licence, including anti-money laundering (AML) screening, suspicious activity monitoring, and reporting obligations to relevant regulatory authorities where legally required.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor player activity for signs of problem gambling behaviour, action self-exclusion requests, enforce deposit and loss limits, and fulfil our duty of care obligations to all players.
• Platform Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the v9game user experience, optimise game availability, and develop new features.
• Marketing Communications: Where you have explicitly opted in, to send you promotional offers, bonus notifications, and news about v9game — including PSL season promotions and platform updates. You may opt out at any time.

04 Legal Basis for Processing

v9game processes personal data only where there is a valid legal basis to do so. The applicable legal bases for our data processing activities are as follows:

• Contractual Necessity: Processing that is required to perform the contract between you and v9game — i.e., to operate your account, accept deposits, execute wagers, and pay out winnings. Without this processing, we cannot provide our services to you.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable to v9game under its international gaming licence, including AML regulations, KYC requirements, and mandatory record-keeping obligations.
• Legitimate Interests: Processing carried out to pursue v9game's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

05 Data Sharing

v9game does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances, and only to the extent strictly necessary:

5.1 Service Providers

v9game works with carefully selected third-party service providers who assist us in operating the Platform. These include payment processors (such as the operators of JazzCash, EasyPaisa, and bank transfer gateways), identity verification services, cloud hosting infrastructure providers, and customer support platform operators. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to v9game.

5.2 Game Software Providers

The casino games and sports betting markets available on v9game are powered by third-party software providers. These providers may receive anonymised or pseudonymised gameplay data for the purpose of operating game mechanics, calculating RTP, and auditing game outcomes. They do not receive your full personal profile unless specifically required for a game feature you have engaged with.

5.3 Regulatory & Law Enforcement Authorities

v9game may be required to disclose personal data to regulatory bodies, law enforcement agencies, or other governmental authorities where required by applicable law, court order, or under the terms of our international gaming licence. Such disclosures are made only to the extent legally required and are logged internally.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of v9game's assets, personal data held by v9game may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and their continued rights in relation to their personal data.

06 Data Retention

v9game retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or our gaming licence obligations.

• Active Account Data: Retained for the duration of your account relationship with v9game and for a period of five (5) years following account closure, to meet AML record-keeping requirements and to handle any post-closure disputes or regulatory enquiries.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable AML regulations or licensing conditions.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five (5) years to satisfy financial compliance obligations.
• Support Communications: Retained for three (3) years from the date of the last correspondence, to enable accurate resolution of any disputes that may arise.
• Technical & Usage Logs: Retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to you as an individual.

07 Cookies & Tracking

v9game uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to improve your experience, and to analyse how players use the site. A cookie is a small text file stored on your device by your browser when you visit a website.

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, remember your cart/preferences, enable core Platform functionality. Cannot be disabled without breaking the site.	Session
Functional	Remember your language preference, display settings, and responsible gaming limits you have set.	Up to 1 year
Analytics	Collect anonymised data about page visits, bounce rates, and navigation paths to help us improve the Platform. No personally identifiable information is included.	Up to 2 years
Security	Detect and prevent fraudulent activity, bot access, and account takeover attempts.	Session / persistent

7.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the v9game Platform, as features such as login sessions rely on them. Analytics and functional cookies can be disabled without affecting core Platform access. Refer to your browser's help documentation for instructions on managing cookie preferences.

v9game does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites.

08 Data Security

v9game implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the v9game platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Encrypted Storage: Sensitive data — including passwords (stored as salted hashes), financial records, and KYC documents — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within v9game's internal systems is restricted on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations and undergo regular data protection training.
• OTP & Two-Factor Verification: v9game employs one-time password (OTP) verification for sensitive account actions, including large withdrawals, password resets, and account detail changes.
• Fraud Monitoring Systems: Automated systems continuously monitor account activity for unusual patterns that may indicate fraud, account compromise, or prohibited conduct. Suspicious activity triggers manual review by our security team.
• Regular Security Audits: v9game's platform and data infrastructure undergoes regular internal security reviews and periodic third-party penetration testing to identify and remediate vulnerabilities.

09 Your Rights

As a data subject, you hold a number of rights in relation to your personal data held by v9game. These rights are outlined below. To exercise any of these rights, please contact our support team using the contact details provided in Section 13. v9game will respond to all valid requests within 30 days of receipt.

Please note that certain rights may be limited where v9game is required to retain your data to fulfil legal obligations — such as AML record-keeping requirements under our international gaming licence. In such cases, v9game will explain the limitation clearly when responding to your request.

10 International Transfers

v9game operates under an international gaming licence and its infrastructure may involve the processing of personal data in jurisdictions outside of Pakistan. Where personal data is transferred internationally, v9game ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards used for international data transfers include contractual data processing agreements with all third-party service providers that incorporate standard data protection clauses, ensuring that your personal data is handled with the same level of care regardless of where it is processed.

By using the v9game platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan as described in this section, subject to the safeguards outlined above.

11 Children & Minors

The v9game platform is strictly for adults aged 21 years and above. v9game does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, that account will be immediately suspended, all data associated with the account will be deleted, and any deposits will be returned in accordance with applicable regulations.

If you believe that a minor has registered on v9game or is attempting to access the Platform, please contact our support team immediately so that we can take prompt action. v9game takes underage access extremely seriously and maintains robust age-verification processes at registration and throughout the player relationship.

12 Policy Updates

v9game reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of any material changes to this Policy by sending a notification to your registered email address and by displaying a prominent notice on the Platform for a reasonable period following the update.

The "Effective Date" at the top of this Privacy Policy indicates when the current version came into force. We recommend that you review this Policy periodically to stay informed about how v9game is protecting your personal data. Continued use of the Platform following the notification of a material change constitutes your acceptance of the updated Privacy Policy.

Previous versions of this Privacy Policy are available upon request by contacting our support team.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by v9game, please contact our support team. We are available 24 hours a day, 7 days a week — including PSL match days and Pakistan public holidays — with service hours aligned to Pakistan Standard Time (PKT, UTC+5).

All privacy-related requests and enquiries are handled by our dedicated data protection team and will receive a substantive response within 30 calendar days of receipt.

Data Protection Contact (plain text — not clickable):

[email protected]

When submitting a privacy request, please include your full name as registered on your v9game account and a brief description of your request so that we can locate your records promptly and respond as efficiently as possible.